Last Updated: 18 Aug 2024

1. Introduction

Cylogist CyberSecurity Pvt Ltd, trading as CyberCareHub ("we," "us," "our"), is committed to safeguarding your privacy in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services.

As directors, we are dedicated to ensuring that all personal information is handled with the utmost care to mitigate any potential liabilities. By using our services, you agree to the terms outlined in this Privacy Policy.

2. Collection of Personal Information

We collect personal information only when it is necessary for our legitimate business purposes or as required by law. The types of personal information we collect include:

- Contact Information: Such as your name, email address, phone number, and other details you provide when signing up for our courses or newsletters.

- Payment Information: Including credit card details and other information necessary to process transactions.

- Usage Data: Non-personally identifiable information such as IP addresses, browser types, operating systems, and usage patterns to improve our website and services.

We collect this information directly from you when you:

- Register for our courses or newsletters.

- Purchase our courses or other products.

- Interact with us via email, online chat, or social media.

- Use our website, where we may automatically collect certain data via cookies and other tracking technologies.

3. Use of Personal Information

We use your personal information for the following purposes:

- Providing Services: To deliver our courses and other related services, including customer support.

- Processing Transactions: To process payments and manage your account, including sending receipts and order confirmations.

- Communication: To send you newsletters, promotional materials, and important updates related to our services, as well as to respond to your inquiries.

- Improvement: To analyze usage data and feedback to improve our products and services.

We ensure that the use of your personal information is limited to what is necessary for these purposes and in compliance with legal obligations.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

- Service Providers: Trusted third parties who assist us in operating our website, processing payments, delivering emails, or providing other services.

- Legal Requirements: Authorities or other third parties if required by law, regulation, or legal process, including in response to a subpoena or court order.

- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners as part of the transaction.

We take reasonable steps to ensure that these third parties comply with privacy standards comparable to ours and only use your information for the specific purposes for which it was provided.

5. Security of Personal Information

We implement and maintain appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

- Encryption: We use encryption technologies to secure sensitive information during transmission.

- Access Control: Access to personal information is restricted to authorized personnel who require it to perform their job functions.

Despite these measures, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate, out-of-date, incomplete, or misleading. To exercise these rights, please contact us at [email protected]

We will respond to your request within a reasonable timeframe and may require proof of identity before granting access or making corrections.

7. Marketing and Opt-Out

We may send you marketing communications related to our services that we believe may be of interest to you. You can opt-out of receiving these communications at any time by:

- Clicking the "unsubscribe" link in our emails.

- Contacting us directly at [email protected]

Even if you opt-out of marketing communications, we may still send you non-marketing emails, such as those related to your account or transactions.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

9. International Data Transfers

If you access our services from outside Australia, your personal information may be transferred to and processed in Australia or other countries where our service providers operate. We take steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected.

10. Retention of Personal Information

We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. When your personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

11. Your Rights

Under the Australian Privacy Principles, you have the right to:

- Request Access: Obtain a copy of the personal information we hold about you.

- Request Correction: Request corrections to any inaccurate, incomplete, or out-of-date information.

- Complain: Lodge a complaint if you believe we have breached your privacy rights.

If you have any concerns about how we handle your personal information, please contact us at [email protected] If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Cylogist CyberSecurity Pvt Ltd*

Trading as Cyber Care Hub

Email:[email protected]

Address: Sydney, NSW, Australia

This Privacy Policy is effective as of 18 Aug 2024. By using our services, you acknowledge that you have read and understood this policy and agree to its terms.